Cancellation Policy
Our cancellation policy only applies once your booking has been confirmed. A confirmed booking is when we inform you that a travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service requests or rooms that have not been confirmed.
If you need to cancel your booking, you can notify us by emailing us at and including the word “Cancel” in the subject line of the email. The email must include the following details:
1. Booking Reference
2. The email address you used for the booking
3. The full name used for the booking
Tour, Sightseeing and Transfer Cancellation Packages
Please check our cancellation policy by matching your check-in date to the travel season in Thailand. Our refund rates are calculated based on our suppliers’ requirements and can be summarized as follows:
Regular Season
Period: May 1 – October 31
+8 days before departure: Full refund (minus 7% bank fee)
7-1 day before departure: 50% refund
24 hours before arrival: No refund
– In case of no-show or early check-out, no refund will be given (considered as cancellation without prior notice).
– No additional charges will be charged. Occurring after cancellation/amendment without confirmation from our staff
High Season
Period: 16 January – 30 April and 1 November – 14 December
+15 days before departure, full refund (deduct bank fee 7%)
14-3 days before departure, full refund (deduct bank fee 7%)
2-0 days before departure, full refund (deduct bank fee 7%)
– In case of no-show, the company will refund (considered as canceling the booking without prior notice)
– Amendment must be notified at least 7 business days before departure (in case of emergency, please contact our reservation department directly)
– We will not be responsible for any (additional) expenses incurred after cancellation/amendment without confirmation from us
Peak Season
Period: 15 December – 15 January + long holidays at all destinations
+31 days before departure, full refund (deduct bank fee)
30-0 days before departure, no refund
– In case of no-show, the company will refund (Considered as cancellation without prior notice)
- Amendments must be made at least 15 business days before the date of departure (in case of emergency, please contact our reservations directly)
- We will not be responsible for any (additional) charges incurred after cancellation/amendment without our confirmation
Refund
Please note that refunds will be made in the form of a credit to your card account
All credit card refunds will be processed promptly. The refund process will depend on your billing cycle with your credit card company. Once the refund request is issued by our office, it may take 14-21 business days for the funds to be credited to your account
Revise your booking
- All amendments must be made through our office no less than 7 business days before the date of arrival/service (in case of emergency, please contact our reservations directly)
- If the amendment results in a refund (reduction in tour or number of people booked), a bank fee of 7% of the total amount will be charged on the refund amount.
Yes. We offer a free transfer service to/from hotels and most other places of accommodation of
Chiang Mai’s Old City.
Visitors requiring transport from locations outside this area will incur a small transport surcharge.
On average, it takes approximately 1.5 hours to reach the Sanctuary from downtown Chiang Mai. Time taken may vary depending on which location you visit, as well as variables such as traffic, weather, and current road conditions. We offer visitors a short break around halfway to the Sanctuary, where food, refreshments, and bathrooms are available.
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